Terms of Service

Hacerfy is provided by Pronto Sage (“Hacerfy”, “we”, “us”). “You” means the person or organisation using the service. “Service” means the Hacerfy application, its API, and the surrounding functionality we make available.

Our Privacy Policy describes how we handle information and forms part of your agreement with us.

• You must be at least 16 years old to use the Service.
• You are responsible for the accuracy of your account details and for keeping your credentials secure. Tell us promptly at support@hacerfy.com if you believe your account has been used without your authorisation.
• You are responsible for activity in your workspace, including actions taken by people you invite and by automation you configure.
• Where you add other people’s contact details so that Hacerfy can communicate with them, you confirm you have a proper basis to do so and remain responsible for what is sent in your name.

You agree not to use the Service to:

• break the law, or infringe anyone’s rights;
• send unsolicited bulk messages, or use the follow-up and messaging features to harass, deceive or impersonate;
• upload or distribute malware, or content you have no right to share;
• attempt to gain unauthorised access to the Service, other customers’ workspaces, or the systems behind them;
• probe, scan, overload or interfere with the Service or the infrastructure it runs on, or circumvent its rate limits, isolation or access controls;
• resell or provide the Service to third parties in a way that misrepresents who operates it;
• use a connected account in a way that breaches that provider’s terms.

Security research is welcome when it is responsible. If you find a vulnerability, report it to support@hacerfy.com rather than exploiting it or disclosing it publicly first.

Your content stays yours. Tasks, messages, files, notes and everything else you put into Hacerfy belong to you or to whoever owned them before. We claim no ownership of them.

To run the Service we need permission to handle that content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process your content, and to create derived material such as summaries, interpretations, embeddings and drafts — solely to provide, secure and support the Service for you. This licence exists so that the product can function; it ends when the content is deleted, except for copies retained as described in the Privacy Policy.

You are responsible for having the rights to the content you put in, and for its lawfulness.

Hacerfy can connect to services operated by others — messaging and email providers, calendar and content providers, model providers. Connecting one authorises us to act within the permissions you granted, and no further.

• Those services are governed by their own terms and privacy policies, which you are responsible for reviewing.
• We do not control their availability, their pricing, their policies, or the content they hold.
• An integration may stop working if the provider changes or withdraws its API, permissions or access, or if your authorisation lapses or is revoked.
• We are not liable merely because a third-party provider changes, degrades, restricts or discontinues its service, and doing so does not entitle you to any remedy from us beyond what these terms provide.

Connecting a provider does not transfer ownership of that account or its contents to us, and you can disconnect it at any time.

Hacerfy is designed to act — to interpret what you write, decide what needs chasing, draft messages, and send them according to the rules and settings you configure. That is the product working as intended, not an exception to it.

• AI systems make mistakes. Interpretations, summaries, drafts, extracted dates and recommendations may be incomplete, out of date or simply wrong, and are not guaranteed to be accurate.
• You remain responsible for consequential decisions taken on the basis of the Service’s output, and for commitments made in your name.
• Before you rely on the Service for something with material legal, financial or contractual weight, review it.
• Output is not legal, medical, financial, tax or other professional advice, and must not be relied on as a substitute for a qualified professional.
• You are responsible for configuring automation sensibly, including which channels it may use and whom it may contact.

We aim to keep the Service running and to make it better, but we do not commit to a particular level of uptime, and we do not promise it will be free of interruption or error. Maintenance, upgrades, dependency failures and infrastructure incidents happen.

We may add, change, replace or remove features. Where a change materially reduces functionality you rely on, we will make reasonable efforts to give you notice.

Some functionality is offered as beta, preview or early access. It may be incomplete, may change without notice, may be withdrawn, and is provided for evaluation. Do not rely on it for critical work.

You may stop using the Service at any time, and ask us to close your account by writing to support@hacerfy.com.

We may suspend or terminate your access, in whole or in part and with immediate effect where the circumstances require it, if:

• there is a security incident or a credible threat to the Service;
• we detect fraud, abuse, or use that endangers other users or third parties;
• your use is unlawful, or exposes us to legal or regulatory risk;
• you materially breach these terms;
• payment is due and unpaid, where fees apply;
• an infrastructure or upstream provider emergency makes continued operation unsafe or impossible;
• we are required to act by law, regulation or a competent authority.

Where it is reasonable and lawful to do so, we will tell you why, and where the cause is capable of being fixed we will give you an opportunity to fix it.

We do not promise that the Service will exist indefinitely, and you should not plan on the basis that it will.

That notice period does not apply, and we may end or restrict access sooner, where we must act immediately for any of the reasons in Suspension and termination — in particular a security incident, unlawful use, an upstream provider or infrastructure emergency, or a legal or regulatory requirement. Nothing in this section prevents us from complying with the law.

Retrieve anything you need while your account is active. After termination we may delete your content, subject to records we keep as described in the Privacy Policy.

Export facilities depend on what the product supports at the time. If you need a copy of your data and cannot obtain it yourself, write to support@hacerfy.com and we will help where we reasonably can.

The Service — its software, interface, design and documentation — belongs to us and our licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the Service while your account is in good standing, and nothing more. You may not copy, modify, reverse engineer or create derivative works from the Service except to the extent the law says you may despite this clause. The Hacerfy name and marks are ours; these terms do not grant you a licence to use them.

If you send us suggestions or feedback, we may use them without restriction or obligation to you. This does not give us any right to your content.

The Service is currently offered without charge. If we introduce fees, we will say so in advance and you will be able to decline them by discontinuing use. Where fees apply, they will be governed by the pricing terms presented at the time, including any rules on billing, taxes, renewal and refunds.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, that AI-generated or AI-interpreted output will be accurate, or that connected third-party services will remain available.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, the exclusions above apply only to the extent permitted, and nothing in these terms limits rights you have that cannot lawfully be limited.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profits, revenue, goodwill, business opportunity, or data, arising out of or relating to your use of the Service — whether or not we were advised that such loss was possible.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred United States dollars.

Nothing in these terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded or limited.

You agree to indemnify and hold us harmless against claims, damages, losses and reasonable costs arising from your content, your use of the Service in breach of these terms or of applicable law, or your infringement of a third party’s rights — including claims arising from messages sent in your name or from contact details you supplied. This does not apply to the extent the claim results from our own breach or negligence.

These terms are governed by the laws of the Republic of Kazakhstan, without regard to conflict-of-laws rules, and the courts of the Republic of Kazakhstan have jurisdiction over disputes arising out of or relating to them.

If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of the country where you live, or of the right to bring proceedings there where the law gives you that right.

Before starting formal proceedings, please write to support@hacerfy.com — most disputes are quicker to resolve directly.

We may update these terms as the Service changes. We will update the date at the top, and where a change materially affects your rights or obligations we will make reasonable efforts to tell you before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated terms; if you do not, stop using the Service and ask us to close your account.

Questions about these terms: support@hacerfy.com.